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Competition at Work

Filed under: Consumer Activism, Customer Service — Jared @ 1:54 pm

Just had a wonderful customer service experience this afternoon (who knew, they do exist!)

We need cable and internet for the new apartment (ok, we don’t need it, but it’s in the budget anyway). We’ve also decided that having a landline would be nice, for those no-service moments at least, and they’re practically free through the cable companies anyway (when you already have cable/internet). My current service is with RCN, and I’m paying ~$85/mo for Extended Cable and 7Mb Internet service.

So, I call up Comcast, and sign up for their Triple Play Bundle, with an HD cable box, for $107/mo + $30 to install (for 12 months, of course). Service agent seemed a bit dismayed when I suggested I was shopping around, and comparing to RCN’s similar bundle, but was agreeable enough.

So now I call up RCN to cancel. After 20 minutes holding for a retention rep, a very nice young lady comes on the line. I tell her that I’m moving, and I’d like to cancel my service because I’m signing up for Comcast. I’d even love to take RCN’s bundle, but alas, I’m not a new customer; it is not for me. She very politely asks me to hold on a sec while she preforms some magic, and comes back with a retention offer: My current cable/internet service, plus phone and a HD cable box, for $80/mo (for 12 months). No install fee either, since it’s just an account transfer.

I luck out because there are two cable providers in my area. I made a deal that will save me ~$270 + taxes over the next 12 months; not bad for less than an hour’s work.

Yaay for competition!


1 Comment »

  1. whoohoo, we get HD!!!!!

    Comment by laura — 06/08/14 @ 3:47 pm

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